If you have entered the incorrect address on your order, please let us know by contacting us at 1800 773 777 or [email protected], and our team will handle the amendments. If your order has already been picked & packed or shipped, amend
The progress of your order can be tracked on the internet by following the link in the email we sent you confirming dispatch. Another option is to go to the Strandbags website and click track my order here.
Our standard delivery rates vary based on the size of the items, starting from $6.95 per order. Please refer to the table below for the prices.
Yes, your order can be delivered to PO boxes and lockers. However, note that a courier fee will apply to orders that are being delivered to PO Boxes and lockers. Please also ensure the dimensions of the items you have ordered will fit in your PO Box/
Sorry, we do not ship internationally. We only deliver to mainland New Zealand presently.
Most areas in New Zealand are within 3 - 7 working days* Regional areas up to 7-14 working days* In some cases, we may need to order stock from another store location or from our warehouse in Australia, which can take an additional 5 - 21 business
If you are not present during an attempted delivery, a card will be left to inform you where your order can be collected instead. You can nominate someone else to get the delivery for you. Simply prepare an authorisation letter and IDs to authorise s
We take great care in packing your order. In the unlikely event of an item being incorrect when your order is delivered to you, please let us know as soon as possible. You can reach out to us via email us at [email protected] or through
If you are missing an item in your order, please let us know as soon as possible. You can reach out to us via email us at [email protected] or through our Live Chat.