Strand Customer Help Center NZ

<p id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 8px; color: rgb(0, 0, 0); font-family: BuenosAiresWeb, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; font-weight: 200; font-family: Arial, Helvetica, sans-serif; color: rgb(40, 50, 78);">If you are not present during an attempted delivery, a card will be left to inform you where your order can be collected instead. You can nominate someone else to get the delivery for you. Simply prepare an authorisation letter and IDs to authorise someone else to accept the package.</span></p>

If you are not present during an attempted delivery, a card will be left to inform you where your order can be collected instead. You can nominate someone else to get the delivery for you. Simply prepare an authorisation letter and IDs to authorise s

What if I am not at home when my order arrives?

Delivery

How can I become a member?

How do I login to my Strand+ Account?

How do I log out of my Strand+ Account?

I am having difficulties signing in to my loyalty account

How do I redeem my loyalty voucher?

Strand+ Loyalty Program

The item I want is out of stock/not available.

I want to locate stock in stores.

I have a question regarding a product

How can I provide feedback about a product?

Browsing

What payment types do you accept?

How do I pay with Afterpay?

How do I pay with PayPal?

How do I pay with a gift card?

How will I know if my order is successful?

I still have not received my order confirmation email

How do I check my order status

Do you price match?

My credit card details are not being accepted

How secure is my personal information?

Do you allow corporate orders?

How do I change my order?

How do I cancel my order?

Purchasing

How do I choose to pick my order up in store?

How much will picking up my order cost?

How long will the pick up option take?

Click and Collect

How do I change my delivery address?

How can I track my order?

How much does delivery cost?

Can my order be delivered to a PO Box/locker?

Do you ship internationally?

How long will my delivery take to get to me?

The item I received is not what I ordered?

I am missing an item in my order

What is your exchange policy?

How do I exchange if I purchased online?

How do I exchange if I purchased in store?

What is your return policy?

How do I return items if I purchased them in store?

How do I return items if I purchased them online?

What if the item is faulty?

Returns & Exchanges

What if I am not at home when my order arrives?Updated 6 months ago