Strand Customer Help Center NZ

<div id="isPasted" style="box-sizing: border-box;"><div style="box-sizing: border-box; overflow-wrap: break-word;">**Due to high volumes we are experiencing longer than normal delivery timeframes** </div></div>Most areas in New Zealand are within 3 - 7 working days*Regional areas up to 7-14 working days*I<span data-offset-key="ao742-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">n some cases, we may need to order stock from another store location or from our warehouse in Australia, which can take an additional 7&#xA0;- 21 business days.&#xA0;Deliveries are only made between 9:00 AM and 5:00 PM, Monday to Friday. Please note there will be no weekend or public holiday deliveries. &#xA0;&#xA0;These are only an estimated time of arrival of the purchased items. We apologise if there are slight delays from time to time. Please allow extra time for your order to be delivered during peak and promotional periods.&#xA0;

Most areas in New Zealand are within 3 - 7 working days*

Regional areas up to 7-14 working days*

In some cases, we may need to order stock from another store location or from our warehouse in Australia, which can take an additional 5 - 21 business

How long will my delivery take to get to me?

Delivery

How can I become a member?

How do I login to my Strand+ Account?

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I am having difficulties signing in to my loyalty account

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Strand+ Loyalty Program

The item I want is out of stock/not available.

I want to locate stock in stores.

I have a question regarding a product

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Browsing

What payment types do you accept?

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I still have not received my order confirmation email

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Do you price match?

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Do you allow corporate orders?

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Purchasing

How do I choose to pick my order up in store?

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How long will the pick up option take?

Click and Collect

How do I change my delivery address?

How can I track my order?

How much does delivery cost?

Can my order be delivered to a PO Box/locker?

Do you ship internationally?

What if I am not at home when my order arrives?

The item I received is not what I ordered?

I am missing an item in my order

What is your exchange policy?

How do I exchange if I purchased online?

How do I exchange if I purchased in store?

What is your return policy?

How do I return items if I purchased them in store?

How do I return items if I purchased them online?

What if the item is faulty?

Returns & Exchanges

How long will my delivery take to get to me?Updated 2 months ago