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Returns & Exchanges

What is your exchange policy?

Strand Extended Returns Policy. To ensure our customers are wrapping Joy this festive season, we will offer an Extended Returns period. All customers who make a purchase between 18th November and 29th December will be eligible to exchange or return t

How do I exchange if I purchased online?

If you wish to exchange an item you have purchased online, please visit one of our stores within 30 days of the time of purchase, and they will be able to assist you. You can locate your nearest Strandbags store by clicking here. Please note we canno

How do I exchange if I purchased in store?

If you wish to exchange an item you have purchased in store, please visit one of our stores within 30 days from the time of purchase, and the staff will be able to assist you. You can locate your nearest Strandbags store by clicking here. Please note

What is your return policy?

Strand Extended Returns Policy. To ensure our customers are wrapping Joy this festive season, we will offer an Extended Returns period. All customers who make a purchase between 18th November and 29th December will be eligible to exchange or return t

How do I return items if I purchased them in store?

If you are not completely satisfied with your purchase, you can return the items within 30 days of receipt by visiting a Strandbags store. You must have proof of purchase and please ensure that the item is in its original condition with all tags atta

How do I return items if I purchased them online?

Items purchased from our online store can be returned to any of our stores within 30 days of receipt. Please see our returns policy here

What if the item is faulty?

If your items purchased are faulty, please bring the item(s) along with proof of purchase, to any Strandbags store where the staff will be able to assess the fault and find a suitable form of redress. You can find your nearest Strandbags store by cli