What is your exchange policy?Updated 6 months ago

Strand Extended Returns Policy  

To ensure our customers are wrapping Joy this festive season, we will offer an Extended Returns period. All customers who make a purchase between 18th November and 29th December will be eligible to exchange or return their items by Sunday 28th January 2024. 

Returns made with a Receipt: A refund, exchange or credit note will be offered provided that the products are returned in original condition, with tags attached. 

Returns made without a Receipt: An exchange or credit note will be offered provided that the products are returned in original condition, with tags attached. 

We are Customer Obsessed and want to our customers to Carry Joy into the New Year! 

Returns Policy

In case you are not in love with what you have purchased, we allow exchanges done in store, within 30 days from the time of purchase. You can visit any Strandbags store near you, and they will be able to assist you. Here is our store locator to help you find stores near your area. Unfortunately, we do not allow exchanges done via Australia Post or without proof of purchase.