What is your return policy?Updated a month ago

STRAND EXTENDED RETURNS POLICY

 To ensure our customers are wrapping Joy this festive season, we will offer an Extended Returns period. All customers who make a purchase between 20th November and 26th December 2025 will be eligible to exchange or return their items by Sunday 25th January 2026. 

 Returns made with a Receipt: A refund, exchange or credit note will be offered provided that the products are returned to their original condition, with tags attached. 

 Returns made without a Receipt: An exchange or credit note will be offered provided that the products are returned in original condition, with tags attached, at the current product value. 

 Please refer to the STRAND Refunds and Exchange Policy for more details.

Strand Returns Policy  
Returns made with a Receipt: A refund, exchange or credit note will be offered provided that the products are returned in original condition, with tags attached. 
Returns made without a Receipt: An exchange or credit note will be offered provided that the products are returned in original condition, with tags attached. 
Returns Policy
We will accept the return of any goods within 30 days from the date of delivery. All items for return must be in their original packaging, including the dust bag, and must be unused. 

Please note that we cannot refund the cost of postage and packing for items deemed by you to be unsuitable. Also, we will be unable to make a refund in the event that your parcel is lost without sighting Your Certificate of Posting. 
With your original receipt - you will be entitled to an exchange, a refund or a credit note.
Without your receipt - you will be entitled to a credit note.

Products purchased at Strandbags Factory Outlet Stores may only be returned to Strandbags Factory Outlet Stores for refund or exchange. 
In case you have other reasons or problems with your purchase, other than a change of mind, please reach out to us at 1800 773 777 or [email protected]. 

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