Strand Customer Help Center NZ

<p>If you have made an error on your online order, please let us know <a href="https://www.strandbags.com.au/contact-us" id="isPasted" style="box-sizing: border-box; color: inherit; background-color: transparent; text-decoration: underline; transition: all 0.2s ease-in-out 0s;"><u>here</u></a> as soon as possible, and we will try to amend it.</p>

If you have made an error on your online order, please let us know here as soon as possible, and we will try to amend it.

How do I change my order?

Purchasing

How can I become a member?

How do I login to my Strand+ Account?

How do I log out of my Strand+ Account?

I am having difficulties signing in to my loyalty account

How do I redeem my loyalty voucher?

Strand+ Loyalty Program

The item I want is out of stock/not available.

I want to locate stock in stores.

I have a question regarding a product

How can I provide feedback about a product?

Browsing

What payment types do you accept?

How do I pay with Afterpay?

How do I pay with PayPal?

How do I pay with a gift card?

How will I know if my order is successful?

I still have not received my order confirmation email

How do I check my order status

Do you price match?

My credit card details are not being accepted

How secure is my personal information?

Do you allow corporate orders?

How do I cancel my order?

How do I choose to pick my order up in store?

How much will picking up my order cost?

How long will the pick up option take?

Click and Collect

How do I change my delivery address?

How can I track my order?

How much does delivery cost?

Can my order be delivered to a PO Box/locker?

Do you ship internationally?

How long will my delivery take to get to me?

What if I am not at home when my order arrives?

The item I received is not what I ordered?

I am missing an item in my order

Delivery

What is your exchange policy?

How do I exchange if I purchased online?

How do I exchange if I purchased in store?

What is your return policy?

How do I return items if I purchased them in store?

How do I return items if I purchased them online?

What if the item is faulty?

Returns & Exchanges

How do I change my order?Updated 6 months ago