Strand Customer Help Center NZ

<div id="isPasted" style="box-sizing: border-box;"><div style="box-sizing: border-box; overflow-wrap: break-word;">**Due to high volumes we are experiencing longer than normal delivery timeframes** </div></div>DeliveryDelivery is estimated within 2-7 business days from the time of placing your order. For regional areas, please allow up to 10 business days.&#xA0;Note: During sale events, delivery times may be extended due to high order volumes. We appreciate your patience and understanding. Click &amp; CollectClick &amp; Collect orders are typically ready within 1-3 business days from the time of placing your order. In some cases, however, we may need to order stock from the warehouse, which can take an additional 2-3 business days.Note: During sale events, Click &amp; Collect availability may be further delayed due to high order volumes. We appreciate your patience and understanding.I<span data-offset-key="ao742-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">n some cases, we may need to order stock from another store location or from our warehouse in Australia, which can take an additional 7 - 21 business days.&#xA0;Deliveries are only made between 9:00 AM and 5:00 PM, Monday to Friday. Please note there will be no weekend or public holiday deliveries. &#xA0;&#xA0;These are only an estimated time of arrival of the purchased items. We apologise if there are slight delays from time to time. Please allow extra time for your order to be delivered during peak and promotional periods.&#xA0;

Most areas in New Zealand are within 3 - 7 working days*

Regional areas up to 7-14 working days*

In some cases, we may need to order stock from another store location or from our warehouse in Australia, which can take an additional 5 - 21 business

How long will my delivery take to get to me?

Delivery

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Strand+ Loyalty Program

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Browsing

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Purchasing

How do I choose to pick my order up in store?

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How long will the pick up option take?

Click and Collect

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How much does delivery cost?

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The item I received is not what I ordered?

I am missing an item in my order

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What if the item is faulty?

Returns & Exchanges

How long will my delivery take to get to me?Updated 5 months ago