Strand Customer Help Center NZ

<p id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 8px; color: rgb(0, 0, 0); font-family: BuenosAiresWeb, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; font-weight: 200; font-family: Arial, Helvetica, sans-serif; color: rgb(40, 50, 78);">We love hearing from our customers and sharing feedback with our buying teams. If you would like to send us feedback, you can contact us via email <a data-fr-linked="true" href="mailto:customercarenz@strandbags.co.nz" id="isPasted">customercarenz@strandbags.co.nz</a>. Alternatively, we also invite you to write a review on a product. This can be found at the bottom of the pages on all of our products on our website.</span></p>

We love hearing from our customers and sharing feedback with our buying teams. If you would like to send us feedback, you can contact us via email customercarenz@strandbags.co.nz. Alternatively, we also invite you to write a review on a product. This

How can I provide feedback about a product?

Browsing

How can I become a member?

How do I login to my Strand+ Account?

How do I log out of my Strand+ Account?

I am having difficulties signing in to my loyalty account

How do I redeem my loyalty voucher?

Strand+ Loyalty Program

The item I want is out of stock/not available.

I want to locate stock in stores.

I have a question regarding a product

What payment types do you accept?

How do I pay with Afterpay?

How do I pay with PayPal?

How do I pay with a gift card?

How will I know if my order is successful?

I still have not received my order confirmation email

How do I check my order status

Do you price match?

My credit card details are not being accepted

How secure is my personal information?

Do you allow corporate orders?

How do I change my order?

How do I cancel my order?

Purchasing

How do I choose to pick my order up in store?

How much will picking up my order cost?

How long will the pick up option take?

Click and Collect

How do I change my delivery address?

How can I track my order?

How much does delivery cost?

Can my order be delivered to a PO Box/locker?

Do you ship internationally?

How long will my delivery take to get to me?

What if I am not at home when my order arrives?

The item I received is not what I ordered?

I am missing an item in my order

Delivery

What is your exchange policy?

How do I exchange if I purchased online?

How do I exchange if I purchased in store?

What is your return policy?

How do I return items if I purchased them in store?

How do I return items if I purchased them online?

What if the item is faulty?

Returns & Exchanges

How can I provide feedback about a product?Updated 6 months ago